Privacy Policy

1. Introduction

Azuya ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you use our website (azuya.com) and related services.

We process personal data in accordance with Japan's Act on the Protection of Personal Information (APPI), the EU General Data Protection Regulation (EU GDPR) where applicable, and other relevant data protection legislation in the jurisdictions where we operate.

2. Data we collect

We may collect the following types of data:

• Identity data: first name, last name, company name
• Contact data: email address, telephone number
• Technical data: IP address, browser type, operating system, website usage data
• Usage data: information about how you use our website and services
• Communications data: content of messages you send us via contact forms

3. How we use your data

We use your data to:

• Provide and manage our services
• Respond to your enquiries and requests
• Schedule and manage appointments
• Send updates on the status of your enquiries
• Improve our website and user experience
• Analyse website usage via Google Analytics and Meta Pixel
• Comply with legal obligations

4. Legal basis for processing

We process your data on the following bases:

• Consent: where you have given explicit consent (e.g. when submitting a form)
• Contract: where processing is necessary to perform a contract with you
• Legitimate interests: to improve our services and user experience
• Legal obligation: where we are required by law to process certain data

5. Cookies

We use cookies and similar technologies to collect data about how our website is used. This includes:

• Strictly necessary cookies: required for the website to function (authentication, security)
• Analytics cookies: Google Analytics for traffic and usage analysis
• Marketing cookies: Meta Pixel for measuring advertising effectiveness

You can manage cookie preferences via the cookie banner shown on your first visit to the site.

6. Sharing data with third parties

We may share your data with:

• Service providers: Neon (database), Vercel (hosting), Resend (email)
• Analytics tools: Google Analytics, Meta Pixel
• Legal requirements: where required by law or court order

We never sell your personal data to third parties.

7. Your rights

Under applicable data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise your rights, contact us at privacy@azuya.com.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal retention requirements. Contact form data is retained for up to two years after your last interaction, unless a longer retention period is required by law.

9. Data security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL), secure database storage, and access limited to authorised personnel only.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "last updated" date. We recommend reviewing this page periodically.

11. Contact

For any questions about privacy and data protection, please contact us: